Terms of service

Overview

This website is operated by Flirt Kitchen Private Limited, operating under the brand Spicy South. Throughout the site, the terms “we”, “us”, “our”, and “Company” refer to Flirt Kitchen Private Limited.

Spicy South offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website www.spicysouth.in and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional policies referenced herein such as:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

These Terms constitute an electronic record under the provisions of the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Our Store

Our website www.spicysouth.in provides an online platform where customers can browse, select, and purchase consumable products offered by Spicy South.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to customers.

Acceptable Use of the Website

You agree not to misuse the website or attempt to violate its security, including but not limited to:

  • Accessing data not intended for you

  • Attempting to breach authentication systems

  • Attempting to probe or test vulnerabilities of the platform

  • Introducing viruses, malware, or malicious code

  • Overloading or disrupting the website infrastructure

  • Sending unsolicited promotional communications through the website

Violations of website security may result in civil or criminal liability, and we reserve the right to cooperate with law enforcement authorities in investigating such violations.

You further agree not to use the website to transmit or distribute content that:

  • Violates any applicable law

  • Infringes intellectual property rights

  • Is defamatory, obscene, abusive, threatening, or unlawful

User Accounts

To purchase products, you may be required to provide personal details including:

  • Name

  • Email address

  • Phone number

  • Delivery address

By creating an account or placing an order, you confirm that you are at least 18 years of age or using the website under the supervision of a parent or legal guardian.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Accounts may not be transferred to another person or used by multiple individuals.

Product Pricing and Availability

All products listed on www.spicysouth.in are subject to availability.

Prices listed on the website:

  • Are in Indian Rupees (INR)

  • May change without prior notice

  • May include applicable taxes where required by law

If a product has been incorrectly priced or listed due to a technical error, we reserve the right to cancel the order and refund the payment made.

Product images displayed on the website are for illustration purposes only and the actual product may vary slightly.

Order Placement & Payment

By placing an order on our website, you confirm that:

  • You are legally capable of entering into a binding contract

  • The payment information provided belongs to you or you are authorized to use it

Payments may be processed through secure third-party payment gateways.

Spicy South does not store credit card, debit card, or banking information on its servers.

If a payment has been deducted but the order is not confirmed, the payment gateway provider will typically refund the amount within 7–10 business days, depending on the banking partner.

Shipping & Delivery

Once an order has been confirmed and payment received, we will dispatch the products to the address provided during checkout.

Delivery timelines typically range between 5 to 7 business days depending on the delivery location.

Customers are responsible for providing accurate shipping information. We will not be liable for delivery issues resulting from incorrect or incomplete addresses.

Ownership and risk of loss for products pass to the customer once the product is delivered to the specified address.

For detailed delivery information, please refer to our Shipping Policy.

Order Cancellation

Orders once placed on www.spicysouth.in cannot be cancelled.

However, we reserve the right to cancel orders in situations including but not limited to:

  • Product unavailability

  • Pricing errors

  • Payment issues

  • Suspected fraudulent transactions

In such cases, any payment made will be refunded to the original payment method.

Returns, Exchanges & Refunds

Products once sold and delivered cannot be returned or exchanged, except in the following cases:

  • The wrong product was delivered

  • The product was damaged during transit

  • The product has a manufacturing defect

Customers must notify us within 48 hours of delivery and may be required to provide photographic evidence.

All claims will be reviewed by our support team before approval.

For more information, please refer to our Return & Refund Policy.

Communication

By visiting our website or placing an order, you consent to receive communications from us electronically, including:

  • Order confirmations

  • Shipping notifications

  • Customer support responses

Such communications may be sent via email, SMS, or phone call.

Intellectual Property

All content on www.spicysouth.in, including text, images, graphics, logos, and design elements, is the property of Flirt Kitchen Private Limited or its licensors and is protected by applicable intellectual property laws.

Users may not copy, reproduce, distribute, or commercially exploit any content without prior written permission.

Privacy

Your submission of personal information through the website is governed by our Privacy Policy, which explains how we collect, use, and protect your data.

Indemnification

You agree to indemnify and hold harmless Flirt Kitchen Private Limited, its directors, employees, and partners from any claims, liabilities, damages, losses, or expenses arising from:

  • Your use of the website

  • Your violation of these Terms

  • Your infringement of any third-party rights

Limitation of Liability

Flirt Kitchen Private Limited shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use or inability to use the website

  • Delays or interruptions in service

  • Unauthorized access to user data

Our total liability shall not exceed the amount paid by the customer for the product related to the claim.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of the website shall fall under the exclusive jurisdiction of the courts in Salem, Tamil Nadu, India.

Contact & Grievance Redressal

If you have any questions regarding these Terms or wish to raise a grievance, please contact us at:

Flirt Kitchen Private Limited
Website: www.spicysouth.in
Email: team@spicysouth.in

We will make reasonable efforts to resolve any concerns promptly.